RETURNS FORM

If you are not fully satisfied, you may return your order within 14 days of the purchase date by FULLY COMPLETING the form below

Note: For issues regarding a damaged/missing/incorrect item, do not complete this form and contact us. We will solve the issue immediately.

    Order Details



    Item Details










    For your return to be accepted, please follow these steps:

    • Print the DQT Trade Return Request confirmation email and enclose within your return parcel.

    • You may return their order within 14 days of purchase for a refund in the form of funds credit, less delivery charges and a 20% restocking charge.

    • Certain products such as swatches are made to order items and are non-returnable.

    • Please ensure the item(s) is returned in new and unworn condition, with all original packaging and tags. Failure to do so will result in a rejection of your return or additional restocking charges.

    • You are liable for return shipping costs except when DQT is at fault.

    • We recommend using an insured delivery service and retaining proof of postage. DQT can’t be held responsible for loss or damage to your parcel by the carrier.

    • We aim to process returns within 5 working days of receiving the returned order at our warehouse.