What do I need in order to be eligible for a trade account?
By registering for a DQT Trade Account, you assert that you are a business, proprietor, or agent acting on behalf of an entity with legal status to resell products. Businesses intending to be the end user of our products will have their trade account application refused.
How long does it take to review my application and will it be approved?
Approval of new account applications takes 24-48 hours. If you meet all the requirements and the standards we are looking for in a reseller, your application will be approved.
Is there a minimum order requirement?
No, there is no minimum order value.
Do you charge a shipping fee?
Yes, we charge a shipping fee. Charged depend on the shipping method and country you select at checkout.
Can I sell DQT products on Ebay, Amazon or other sales channels?
We permit our Trade members to sell via any respectable sales channels, except for Amazon and eBay at this time.
Can I use DQT images on my site?
Yes, we can you provide certain product images which you may use. Please be aware we do not authorise the use of all of our images. The images we do authorise, you cannot alter in any way.
Are there pricing restrictions?
No, however we encourage you to sell our items at the RRP. We also suggest these retail prices for maximum profitability.
Will your company name be mentioned anywhere on the packaging when it arrives to my customer?
No. For Dropship orders, all our products are shipped in plain, durable, plastic postal bags with no evidence of DQT ever being involved in the shipping process.
How soon will the dropship order be shipped out to my customer?
All dropship orders placed before 12nn Monday to Friday are dispatched the same day. Orders placed after 12nn are dispatched the following working day.
How soon will our wholesale order be shipped out?
All wholesale orders will dispatched the next working day.
What are your payment terms?
For all new trade accounts, we require payment upon ordering via either a credit/debit card, Google Pay, Apple Pay, Paypal or bank transfer. You may also fund you account in advance so payment upon every order is not required.
How do you inform Trade members of your current inventory and how often do you do this?
The inventory is live on our site however, if you would like additional information, the Trade member is able to contact there Trade Account Manager. All Trade account holders are informed of new product arrivals as they arrive via email.
What if some of my items are not in stock at the time of my order?
Our customer service team will contact you if any items are out of stock and how you would like us to proceed.
What happens if my customer orders the wrong item or size?
1. Your customer requests a cancellation directly to you (we would remind you that the principles of dropshipment entail that DQT does not have any contact with your customer). 2. You will then fill up our Return Request Form on behalf of your customer here or email your Trade Account Manager. 3. A credit note will be approved or denied based on our t&c.
What if my customer changes their mind and wants to cancel the order?
As per the distance selling regulations 2000, your customer (the consumer) has a period of 14 days to give notice of cancellation to the supplier, you. At this point you are obligated to provide a full refund. 1. Your customer requests a cancellation directly to you (we would remind you that the principles of dropshipment entail that DQT does not have any contact with your customer). 2. You will then fill up our Return Request Form on behalf of your customer here or email your Trade Account Manager. 3. A credit note will be approved or denied based on our t&c.
Is it safe to order online?
Our online payment system uses industry-standard SSL-encryption to protect data transmissions. All your personal and financial information is 100% secure during the entire shopping experience.
Do you offer free swatches?
As a new trade customer you are entitled to one free swatch in each of our major patterns. Just shoot us an email within 30 days of opening your account. Further swatches cost only 50 pence which partially covers our costs.
My question is not stated here. How do I contact you?
You may call us on 01388 417141 or contact us here and we will respond to you within 24 hours.